One incident. A coordinated response.
Orion brings multilingual incident intake, operator review and agency response tracking into one shared workspace for Lagos State services.
A shared picture of every response.
Bring the incident, lead agency, supporting services and response milestones together. Every handoff stays visible to the operator.
Intake that equips every response team.
Talk to the conversational agent, follow the live transcript and review the recommended agencies before handoff.
Emergency response agent
Captures the caller’s report, confirms incident context, and prepares an operator-reviewed response plan for Police, RRS, LASAMBUS, Fire & Rescue and LASTMA.
- Multilingual incident intake
- Operator-reviewed agency routing
- Agency response tracking
One call.
A coordinated response.
Emergency Response Intelligence & Orchestration Network. A shared intake and response workspace for Lagos, built around the people who answer the call.
Designed for Lagos State services
Police · Security · Medical · Fire · Road response
Response playbooks
Road accident
A collision near the bus stop. Injured passengers and a blocked lane.
Ojota, Lagos · confirm exact location
Proposed response coverage. Agency roles and handoff channels are confirmed with the Command Center.
From the first report to a clear handoff.
Orion follows your Command Center procedures. Confirm the incident, review the response plan and record each agency milestone.
- CALLFORMDESKSOP01
Capture the incident
Start a live microphone call or enter a caller report. Follow the transcript and capture the caller name, language, location and incident summary.
- step: intake say: "Hello…" - step: confirm_location on_success: review_agencies
02Review the agency plan
Review classification and recommended agencies using your tenant’s routing rules. Create demo tickets manually or enable automatic creation for classifications that meet the review threshold.
- 03
Track the coordinated response
Open each agency’s dashboard to receive, respond to and close its tickets. During a live call, connect the receiving conversational agent and follow the handoff status.
Built around the command-center workflow.
A shared workspace for intake, operator decisions, agency coordination and response history.
Workflow engine
Proposed incident playbooks identify lead and supporting agencies. Confirm the plan against your Command Center procedures.
Multilingual voice
Conversational intake with live transcripts and voice responses in English, Nigerian Pidgin and Yoruba.
Tenant routing controls
Configure agency mandates, lead and support routing, review thresholds and automatic ticket creation for each tenant.
Incident review
Review the incident summary, location, severity, classification confidence and agency selection. Add agency response notes to the ticket history.
Agent builder
Define the intake questions and agency routing proposals around your existing response procedures.
Simulation studio
Walk through incident scenarios and response playbooks with operators before activating operational agency connections.
Observability
Keep the call transcript, incident context, agency ticket stages and attributed response notes together.
Conversational handoff
Connect a receiving agency voice agent during a live demo call. Tickets and voice handoff progress stay visible in both workspaces.
Dedicated partnership
Align the pilot with your operators, agency contacts, response procedures and existing dispatch systems.
Clear ownership at every step.
A coordinated response starts with a confirmed incident, an accountable operator and a visible agency plan.
- Operator controlOperators review incident details and agency selection. Tenant admins choose manual ticket creation or automatic creation above the review threshold; voice handoff remains an explicit action.Operator-reviewedConfirmed location
- Agency accountabilityEach agency has its own dashboard and ticket status. Simulate receipt, response and closure independently for each agency.Lead & support rolesAgency ticket stages
- Incident historyKeep attributed response notes, call transcripts and handoff events alongside the shared incident record.Response evidenceOperator history
- Operational alignmentConfirm duty contacts, Command Center procedures and escalation paths before connecting live agency systems.Approved channelsPilot readiness
Bring your response teams into one shared picture.
Open the live Command Center demo to speak with the intake agent, create agency tickets and simulate receipt, response and conversational handoff.